Delete your account

1. How to do it

Deletion lives under your settings, in the app and on the web alike:

• In the app: Settings → Account → Delete your account.
• On the web: sign in and go to app.domusmio.com/account/delete.

Before you confirm, we show you exactly what will be deleted and what will remain. Once you confirm, the deletion starts immediately and is normally complete within minutes. Your login is deleted last, and after that you can no longer sign in.

2. Can’t sign in?

Write to info@domusmio.com from the email address your account was created with and say “delete my account”. We do not ask for a reason. We reply within a month, and in practice sooner.

If you write from a different address, we will ask you to confirm the account is yours before we delete anything – otherwise anyone could delete anyone’s account.

3. What is deleted

• Every household you own, with everything in it: homes, buildings, rooms, components, tasks, notes, history, photos and documents.
• Your membership of households that others own. Their data is not touched.
• Your messages to us, your profile and your login.

If you own a household that other people are still members of, you must first transfer ownership or remove them. Otherwise your deletion would delete their records of their home. The app tells you if that is the case, and where to do it.

4. What remains, and for how long

• A backup copy of your photos for up to 30 days. It is used only to restore the system after a failure, and is then deleted automatically.
• The record of which consents you gave and withdrew – with no name, email or anything else that points at you. The law requires us to be able to show that a consent was in force while it was.
• The record that the deletion happened, and when.

The same is stated in the privacy policy, sections 7 and 9 – and the app tells you before you confirm, not when you ask afterwards.

5. Contact

Domusmio ApS · Strandvangen 33 · 2635 Ishøj · Denmark · CVR 38914871
info@domusmio.com